How Does Warranty Work at Intel?

SWR is available 30 days after purchase date on qualifying Intel products.

SWR Terms:

• You should make any warranty replacement that is required inside 30 days of purchase through your Intel® Authorized Distributor. If your Intel Authorized Distributor isn't available, contact Intel directly.
• The SWR program is available 30 days after the purchase date.
• We ship out a replacement part upon receipt of the non-functional or defective product that is eligible for warranty service.
• You must return non-functional or defective parts inside 30 days of the replacement request, or we cancel the replacement order.
• The maximum allowable number of units for replacement at any given time under SWR is 20 for Intel® Technology Provider Program members, and five for non-members.

AWR is a premium warranty service available to eligible Intel® Technology Provider Program members.

AWR Terms:

• You should make any warranty replacement that is required inside 30 days of purchase through your Intel Authorized Distributor. If your distributor isn't available, contact Intel directly.
• The AWR program is available 30 days after purchase.
• This warranty is only available to eligible channel program members who purchase qualifying Intel® products sold through Intel® Authorized Distributors in their region.
• We ship replacement products or spare parts to Intel Gold or Platinum partner program participants without waiting for the returned defective part. Registered partners aren’t eligible for AWR.
• You must return the non-functional or defective parts to Intel 30 days from submitting the warranty replacement request. Failure to return in this time frame might result in a suspension of your AWR benefits.
• The maximum allowable units for replacement at any given time under AWR warranty:
  • Gold Partners: Eligible for 6 units at any one time. A unit considered open will reduce available balance. Once the defective product is returned, the line item is closed, and balance is available.  
  • Platinum Partners: Eligible for 10 units at any one time. A unit considered open will reduce available balance. Once the defective product is returned, the line item is closed, and balance is available. 

If you’re an Intel® Technology Provider member:

• Request warranty service using Online Warranty and Support.
• You can also create a spare part fulfillment warranty returns request.

If you're not an Intel Technology Provider member:

• Contact your place of purchase.
• If you're unable to receive support, contact Intel Customer Support.

If you're interested in becoming an Intel® Technology Provider Program member, see the Intel® Technology Provider page.