Article ID: 000026727 Content Type: Install & Setup Last Reviewed: 07/08/2021

Windows® 10 does not recognize my Intel® RealSense™ Depth Camera D415

Environment

Windows® 10 Intel® RealSense™ Depth Camera D415 or D435

windows1064bit

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Summary

Troubleshooting steps to address when Windows® 10 detects RGB, but not the depth device

Description

My Intel® RealSense™ Depth Camera D415 was not working properly. Windows® 10 was only detecting the RGB, but not the Depth device. I thought maybe the camera needed updated firmware, so I ran (Windows* Device Firmware Update tool for Intel® RealSense™ D400 Product Family). The update started, but crashed midway through. Now neither windows nor the firmware updater can recognize any of the devices.

Resolution

Try some or all of these steps to get your Windows 10 PC to recognize the Intel® RealSense™ Depth Camera D415 or D435.
1. Reboot the system
2. Plug in the camera to a different USB 3.0 port
3. Connect the camera to a different Windows 10 system.

Additional information

When an Intel® RealSense™ Depth Camera D415 or D435 is connected to a USB3.0 port on a Windows 10 system, Windows will automatically download and install UWP drivers for the camera.
See Install Windows® 10 UWP Driver for Intel® RealSense™ D400 Product Family.

It is possible that something happened during the driver installation procedure (such as a USB power issue) that caused the camera to not be recognized by the system.

 

Related Products

This article applies to 2 products