Summary
Steps to try when flickering or screen tearing appear while playing games.
Description
While gaming, the user experiences one or more of the following: stuttering, flickering, scratching at an image level.
Resolution
- Confirm there are no BIOS or Operating System updates missing.
- Check with the motherboard manufacturer for BIOS updates and instructions on how to apply them.
- Update the Intel® Processor Graphics driver.
- Follow How to Install an Intel® Graphics Driver in Windows® 10 and Windows 11.
- If a dedicated graphics card is in use, download the latest driver from the graphics card manufacturer and update it according to their instructions. Visit Download Center to get the latest drivers for Intel® Arc Graphics GPUs.
- Check the power plan settings.
- Press Windows + R.
- In the Run window, type powercfg.cpl and press OK.
- Under Choose or customize a power plan, the currently selected power plan is displayed (set to Balanced by default). To the right of the current power plan, select the option for Change plan settings.
- Click Change advanced power settings.
- Scroll down, find Processor power management and expand it.
- Expand Maximum processor state.
- Double-click On battery and set the value to 100, then do the same for Plugged in.
- Click Apply, then click OK to exit.
- Turn off the Windows Game Bar and Game DVR.
- Press Windows + S.
- In the Windows search box type Game bar settings and press Enter.
- Under Control how Game Bar opens and recognizes your game turn off the option for Record game clips, screenshots and broadcast using Game bar.
- From the left had menu, directly below Game Bar, select Game DVR.
- Turn off the Record in the background while I’m playing a game setting.
- If applicable, test the configuration without the dedicated video card, (i.e. using just Integrated Graphics) or test the configuration using another dedicated video card (if possible).
- If the same issue can be observed, contact the game developer.