Article ID: 000034031 Content Type: Install & Setup Last Reviewed: 11/08/2023

Intel® NUC Graphics Driver Error When Running Intel® Driver & Support Assistant (IDSA) on the Intel NUC Kits & Mini PCs - NUC7BN

Environment

Intel® NUC Kit NUC7i7BNHBIOS Version: 0072    

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Download and install the graphics driver manually when receiving error message from IDSA: "A customized computer manufacturer driver is installed on your computer..."

Description

After manually updating the graphics driver from version 24.20.100.6194 to version 24.20.100.6286 the below error message appears:

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Resolution

Follow these steps:

  1. Download the latest Graphics Driver.
  2. Uninstall the current Graphics Driver from Device Manager.
  3. Install the driver you downloaded in step 1 manually.
  4. Update Windows*.
Additional information

Cause: Intel Driver and Support Assistant does not recognize the driver as an Intel product.